Insights
Performance tracking, live
Calls made, connections, and appointments booked update campaign by campaign, with no export to rebuild. View metrics per rep or zoom out to team-wide trends to spot where connect rates drop.
Outcomes are tagged automatically as calls connect, not typed in by reps after the fact, so the numbers stay consistent across the team. Rank reps by connected calls, average talk time, and voicemail rate to spot who needs coaching, or export the raw data as CSV for your own reporting.
What's tracked
Volume
Calls per rep, per campaign, over any date range
Duration
Talk time versus time spent waiting on a line
Outcomes
Connected, voicemail, no answer, busy, disconnected
Team performance
Per-rep ranking and side-by-side comparison
Can I export the data?
Yes, every view supports CSV export, so you can pull raw call records into your own reporting tools or share them with stakeholders who don't use Paradialer.
How current is the data?
Metrics update in real time. A call that ends at 2:15pm shows up in the dashboard at 2:15pm, so managers can course-correct during the day, not after it.
